FAQs
What courses do you teach?
We offer courses at KS3 (11 - 13), pre-GCSE (13-14) and i/GCSE level (14-16).
What subjects do you teach?
Can my child join mid-term?
Yes, at KS3 and Pre-GCSE level. On occasion, we may accept GCSE students in the September term, provided students are happy to catch up on what has been missed. Recordings and resources from previous lessons will be available for your child to view at any time throughout the course.
Payment will be required for the full term your child joins.
Can we cancel?
Yes. At KS3 and Pre-GCSE level, one full term's notice is required to de-register from a course. We would ask that parents cancel via the parent dashboard for us to approve. Please note that refunds will not be issued if a term has already been paid for. We will stop payments once your request has been approved.
We appreciate that there might be reason for students to cancel GCSE courses, however, places cannot be offered to another student once booking has been closed. Therefore, we require two full term’s notice of your intention to de-register. Again, we would ask that parents cancel via the parent dashboard for us to approve. We will stop payments once your request has been approved.
How long are live lessons?
45 mins.
How are lessons taught?
Lessons are taught via our online platform. Students will have the opportunity to practise skills after the lesson within home-based study tasks, which can be submitted to teachers for feedback.
What if I miss a lesson?
We record live lessons and upload these on the student platform after the lesson has taken place.
It is forbidden for parents or students to record, livestream, screenshot or photograph during the lesson.
Lesson Expectations?
We encourage active participation in our lessons. We understand that not all students will be comfortable with camera and microphone use, however, we recommend that students do try to use these where possible, as this aids student-teacher communication and relationships. We ask parents to agree a level of participation with their child upon sign up:
Level 1:
No camera or microphone at any time throughout the course due to reasons stated by the parent.
Level 2:
Use of camera in lessons, but no microphone.
Level 3:
Use of camera in all lessons and occasional use of microphone.
We also encourage the hands-up function in all of our lessons. We use the chat for those that would rather respond this way. We do not allow students to communicate with each other on the chat, unless asked to do so by the teacher. Students can be removed from lessons if they misuse the chat.
What are your teacher qualifications?
All OH-SO ED teachers have:
- A Post Graduate Certification in their secondary subject specialism
- 6 or more years experience of teaching in UK schools and online
Some teachers are:
- Edexcel Examiners
Do you have an up-to-date DBS certificate?
Yes, we are required by law to have an up-to-date DBS certificate if working with young people.
Do you assess work?
Yes. Every course comes with weekly home-study tasks, which are given detailed feedback, including targets for improvement. At GCSE level these will be required tasks, however, it is the responsibility of the parent and student to ensure that work is completed. OH-SO ED teachers will not chase home study tasks if not submitted, but will contact parents in this instance.
We also provide opportunities to complete mock exams within GCSE courses.
Can we have a trial lesson?
Yes. All group lessons can be trialled in a free taster. Please use our booking link on the website if you would like your child to take part in a taster lesson.
Do you book exams?
Unfortunately, as tutors we cannot book exams. We are a partner with Tutors and Exams, who will guide you through this process. They have exam centres all over the UK and will discuss any access requirements with you. OH-SO ED parents will receive a discount upon booking with them.
